Some people dream small. They come to you, eyes full of hope, saying, “We just want a little two-night getaway.” How quaint. How adorable. What they really mean is, “We don’t yet realize that we deserve a three-week, life-changing adventure.”
And you, dear consultant, are here to show them the light.
Upselling isn’t about tricking people into spending more—it’s about helping them realize their true potential. They came for a weekend. They’ll leave with a month’s worth of memories (and a slightly dented credit limit).
Step 1: The “Slippery Slope” Strategy
No one wakes up thinking, “Today, I’ll spend three weeks in paradise instead of two days in a Travelodge.” You must guide them. Start small.
Step 2: The “Once-in-a-Lifetime” Effect
People are terrified of missing out on life-changing experiences. Your job is to make them believe that a short break is a wasted opportunity.
Example:
Customer: “We just need a quick weekend away.”
You (visibly concerned): “Oh… I see. You don’t want to do the full experience then?”
Customer: “What do you mean?”
You: “Well, most people make incredible memories by doing at least two weeks. Imagine exploring those hidden beaches, discovering the local food, really unwinding… But hey, two nights should be… fine.”
Customer: Visibly distressed at the idea of missing out.
Step 3: The “It’s Practically Free” Logic
Nobody wants to feel like they’re spending more. Instead, make them feel like they’re saving money.
By the end of this conversation, they’re convinced that not extending the trip is a financial mistake.
Step 4: The Emotional Close
Logic is great, but emotions close the deal. Hit them where it hurts:
Now, they’re emotionally obligated to upgrade. Well played.
Final Thoughts
Selling holidays isn’t about “selling” at all—it’s about gently guiding people toward their best lives (which just happen to cost a little more). They came for a weekend. You gave them a journey they’ll never forget. And that, my friend, is why Paul is always right.
Now go forth and transform those weekenders into epic explorers.
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